Frequently Asked Questions
1. How do I make an appointment to see a property?
Make sure you have gone by the property to check out the home and the area. After you have checked out the property and you would like to do a walk-through, call Trent at (757)218-8925 to set up an appointment. Homes can be shown Monday-Friday from 8am-12pm and 1pm-4pm; also on the first Saturday of the month from 9am-12pm. We do not show homes on Sundays.
2. What do I need when I turn my application in?
There is a $20.00 application fee (per application, not per person). The application fee is non-refundable.
For every person over the age of 18:
- Proof of income [paycheck stub, SSI letter, food stamps, TANF, court ordered child support, 1099, etc.]
- Valid photo ID
Make sure the application is completely filled out. Also, you must do a walk-through of the home you are interested in before you submit your application.
3. What do you look for when processing applications?
Rental judgments, evictions, and it is a requirement that the utilities are in your name. Judgments for medical bills, school loans, car repossessions, etc. can be overlooked.
4. Do you work with people who have bad credit? Judgments? Evictions? Felonies?
We do work with people depending on the circumstances. With the judgments and evictions, it all depends on how many there are, how long ago they were, and whether they've been satisfied or not. When it comes to criminal history, we look at felonies, such as drug charges, sex offenders, etc. [There is a place on the application to explain any past issues you may have had.]
5. Do you accept pets?
Depending on the size and breed of the pet(s), animals are allowed in our homes. However, we do not accept any pets in our apartments. The allowance of these pets excludes any type of "vicious" animal (i.e. Pit Bull, Rottweiler, etc.). The only exception to this is that you provide the office with proof of renters insurance, covering the pet(s) on your policy. You are also responsible for paying a one time non-refundable pet fee starting at a minimum of $200 per pet.
6. How much will my security deposit be?
All security deposits will start at $1000.00. This could be as high as 2X-3X's the monthly rent rate depending on many factors such as the previous rental history and/or length of employment for example. Also, if your application is approved and you don't have all of the money at once to move in, you can pay the security deposit to hold the home for up to 2 weeks. Then, you must pay the first month's rent [which may be pro-rated depending on the date of move-in. If you move in during the last 10 days of the month you may be required to pay the next month's rent as well], you'll sign your lease and get the keys the same day in office with a scheduled appointment.
7. Do you work with applicants on the security deposit?
No. This is why we let you put down your security deposit and hold a property for up to 2 weeks if you don't have all of the money at once.
8. Do you accept cash?
For application fees, yes. For rent payments, no. The only exception is if there are legal proceedings.
9. What forms of payment do you accept?
Cashier's checks, money orders and personal checks. We do not accept personal checks for the security deposit and first month's rent or when there are legal proceedings quickly coming up. The funds must be certified [money order or cashier's check only]. We do not have a card machine and do not accept cash [except for the reasons stated in the previous question].
10. Who do I make my payment out to?
All payments should be made out to "H.B. Anderson."
11. Where is your office located?
We are located at 66 W. Mercury Blvd., Hampton, VA 23669. Downstairs in suite 2. It's across from Langley Square Shopping Center [there is a Food Lion, Ruby Tuesday's, etc. in the shopping center]. We are the 2-story beige/cream colored building.
If you have any further questions, please do not hesitate to contact our office directly at 757-723-1604. If you happen to call outside of our regular business hours (Mon - Fri 8am-4pm and the first Sat of the month from 9am-12pm), please leave a message and someone will promptly return your call.
Make sure you have gone by the property to check out the home and the area. After you have checked out the property and you would like to do a walk-through, call Trent at (757)218-8925 to set up an appointment. Homes can be shown Monday-Friday from 8am-12pm and 1pm-4pm; also on the first Saturday of the month from 9am-12pm. We do not show homes on Sundays.
2. What do I need when I turn my application in?
There is a $20.00 application fee (per application, not per person). The application fee is non-refundable.
For every person over the age of 18:
- Proof of income [paycheck stub, SSI letter, food stamps, TANF, court ordered child support, 1099, etc.]
- Valid photo ID
Make sure the application is completely filled out. Also, you must do a walk-through of the home you are interested in before you submit your application.
3. What do you look for when processing applications?
Rental judgments, evictions, and it is a requirement that the utilities are in your name. Judgments for medical bills, school loans, car repossessions, etc. can be overlooked.
4. Do you work with people who have bad credit? Judgments? Evictions? Felonies?
We do work with people depending on the circumstances. With the judgments and evictions, it all depends on how many there are, how long ago they were, and whether they've been satisfied or not. When it comes to criminal history, we look at felonies, such as drug charges, sex offenders, etc. [There is a place on the application to explain any past issues you may have had.]
5. Do you accept pets?
Depending on the size and breed of the pet(s), animals are allowed in our homes. However, we do not accept any pets in our apartments. The allowance of these pets excludes any type of "vicious" animal (i.e. Pit Bull, Rottweiler, etc.). The only exception to this is that you provide the office with proof of renters insurance, covering the pet(s) on your policy. You are also responsible for paying a one time non-refundable pet fee starting at a minimum of $200 per pet.
6. How much will my security deposit be?
All security deposits will start at $1000.00. This could be as high as 2X-3X's the monthly rent rate depending on many factors such as the previous rental history and/or length of employment for example. Also, if your application is approved and you don't have all of the money at once to move in, you can pay the security deposit to hold the home for up to 2 weeks. Then, you must pay the first month's rent [which may be pro-rated depending on the date of move-in. If you move in during the last 10 days of the month you may be required to pay the next month's rent as well], you'll sign your lease and get the keys the same day in office with a scheduled appointment.
7. Do you work with applicants on the security deposit?
No. This is why we let you put down your security deposit and hold a property for up to 2 weeks if you don't have all of the money at once.
8. Do you accept cash?
For application fees, yes. For rent payments, no. The only exception is if there are legal proceedings.
9. What forms of payment do you accept?
Cashier's checks, money orders and personal checks. We do not accept personal checks for the security deposit and first month's rent or when there are legal proceedings quickly coming up. The funds must be certified [money order or cashier's check only]. We do not have a card machine and do not accept cash [except for the reasons stated in the previous question].
10. Who do I make my payment out to?
All payments should be made out to "H.B. Anderson."
11. Where is your office located?
We are located at 66 W. Mercury Blvd., Hampton, VA 23669. Downstairs in suite 2. It's across from Langley Square Shopping Center [there is a Food Lion, Ruby Tuesday's, etc. in the shopping center]. We are the 2-story beige/cream colored building.
If you have any further questions, please do not hesitate to contact our office directly at 757-723-1604. If you happen to call outside of our regular business hours (Mon - Fri 8am-4pm and the first Sat of the month from 9am-12pm), please leave a message and someone will promptly return your call.